your questions answered
FAQ
Which dresses do you have in store?
Our sample dresses in store vary in size with the majority being sizes 10-16. If you are above or below this size, we have little tricks to help you visualise how your dress will look. The majority of our dresses are made to order in your closest size but we do also have a sample rail with discontinued stock available to purchase and take away on the day.
Do I need to bring anything with me?
Just yourself and your most favourite nearest and dearest. You may want to wear a strapless bra but the majority of our gowns have built in cups so no bra is needed. We also have a podium so no need to bring shoes unless you’d like to. We do ask that you are not wearing fake tan as this can rub off on the dresses.
You’ve found your gown - so what happens now?
Yay! You’ve found the one! We take your measurements and order the most appropriate size according to the designer’s size guide. After placing your order, the designer generally requires 4-6 months to get your gown made and sent to us. To place the order, we require a 50% deposit with the remaining balance paid when you come back to try on YOUR dress after its arrival in store. Sample gowns require no measurements and must be paid for in full and taken away on the day. We have fabulous seamstresses whom we work alongside so we will always point you in the right direction for all of your alterations-rest assured, you will be in good hands.
What about bridesmaids?
You can request a bridesmaid appointment to try on the dresses and learn the different ways to style them. If you are unable to make it into store, you can purchase the multiways on our website.
What is your booking policy?
Please note: Appointments cancelled within 24 hours of the appointment date/time will be charged the full appointment fee. Appointments cancelled within 48 hours’ notice will be refunded the full appointment fee. If you do not show up for your booked appointment you will be charged a no-show fee of £50.
